爱立信广州公司

工作地点:广州  来源:校园招聘网发布时间:09-06-20 流量人数:

 Company Name:Ericsson(China) CommunicationsCo; Ltd. Guangzhou Branch

  Position: Support Engineer (Guangzhou)

  Responsibilities

  The Support Engineer is for assigned CSR responsible for that an answer is giv

  en to the customer within the required time limit.

  Main activities

  · Working with CSR assigned, while using SCS according to global processes an

  d procedures.

  · If the CSR not can be answered/solved within the time limit, escalation to

  GSD or other NSG within the MU ELS.

  · Monitoring the CSR while an answer/solution is created

  · Reviewing the answer/solution received from GSD/other NSG

  · Forwarding the answer/solution to CIC and present the answer/solution to th

  e customer and closing of the CSR

  · Maintain system configuration records for SW, Market Features and Network C

  onfigurations for assigned customer

  · Giving guidance amongst Operation & Maintenance instructions

  · Implementation of proactive maintenance procedures

  · Assist the SDM in collecting ISP data as well as reporting of data into the

  ISP Statistics tool.

  · Performing all activities necessary to ensure In-Service Performance object

  ives for the assigned customer are achieved.

  Requirements:

  Bachelor's degree in telecommunications or Datacom

  Focus on quick response to customer demands

  Possess strong team building and leadership skills, works well under pressure

  Able to act on their own initiative, especially in areas of self development

  Good in both oral and written English

  Pls apply via: https://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=e

  n&job=00002508



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