某大型电子上午公司招聘粤语客服

工作地点:上海  来源:校园招聘网发布时间:09-07-08 流量人数:

 职位描述:

  I. SPECIFIC DUTIES

  1.Reviewing and attaching customer responses to claims filed against them or on their behalf.

  2.Completing or canceling pending reversals when appropriate.

  3.Restricting accounts when appropriate.

  4.Closing of claims filed through PayPal's Consumer Protection Policies.

  5.Application of the seller and buyer protection policy for case completion when appropriate.

  6.Effectively identifying problems and issues by performing relevant research using the appropriate tools.

  7.Escalating appropriately to Fraud Investigations.

  8.Communicate effectively and concisely with customers, merchants, acquirers and issuers in pursuit of resolution on cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.

  9.Review limited PayPal accounts and determine the legitimacy of the account and account holder. Methods to accomplish this include reviewing faxes documentation including: driver's licenses, credit card statements, bank account statements, utility bills, etc, various websites to confirm information on an account, message and customer history in Kana, and account information in Administrative tools. This also includes determining cases that need to be resolved by the customer to lift their Limited Access.

  10.Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.

  11.Maintain and promote a positive attitude while meeting productivity goals.

  12.Continually display initiative to take on additional responsibilities toward professional growth.

  13.Attend company provided OFAC and BSA training and be in compliance with allregulations.

  14.Pass certification testing within the first six months of employment and recertify annually (minimum certification



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