某大型电子上午公司招聘粤语客服

工作地点:上海  来源:校园招聘网发布时间:09-07-08 流量人数:

score is 90%).

  15.Perform related duties as assigned.

  16.Answer phone calls for Customer Service, all Risk Operations departments, and customers.

  17.Maintain departmental standards for Production, Quality, and Customer Satisfaction (CSAT).

  II. JOB QUALIFICATIONS

  A.Education

  University diploma or equivalent required

  B.Experience

  1.6 months to1 year experience in one or more of the following areas: Customer

  Support/Financial Services, Fraud

  2.Investigation, Transaction Processing, or Chargeback Processing

  3.3 months Complaints Representative experience preferred.

  4.6 months PayPal product and/or support experience preferred.

  5.Customer communication experience (E-mail & Phone).

  6.Foreign language proficiency, including Chinese, French, German, Japanese or Italian, is preferred

  C.Knowledge, Skills, and Abilities

  1.Ability to work independently while making sound business decisions on case information.

  2.Ability to function in multiple telephone and email queues covering several product lines.

  3.Proficiency with Advanced Admin Tools, Kana Response, eService, PayPal Intranet, Microsoft Office, and Attack.

  4.Ability to learn and adapt to new software technologies.

  5.Strong working knowledge of PC based internet and software applications 6.Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word Excel).

  7.Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.

  8.Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.

  9.Well-developed sense of urgency and follow through.

  10.Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.

  11.Ability to develop and maintain professional



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